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Wednesday, January 9, 2013
Today's Writing Prompt: Customer Service
Take a minute to tell about sometime that you have had to deal with someone in customer service. It could be anything from the cashier at your grocery store to a return a product over the phone
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last summer I thought it would be a good idea to dye my hair pink. I really like the color pink and thought it would be fun to do something out of the box. So the day after I dyed it pink my grandma gave my sister and I 500 dollars to spend at Pottery Barn. We were super excited to go there because it is a really fun store. When we got there though, the ladies that were working gave me the nastiest glare. Not only did they glare at me but they wouldn't talk to my sister and I the whole time; we had to get everything ourselves. So now my family doesn't shop there anymore because they were so mean and judgmental without even talking to me.
Purchased a certain "item" at one of those adult stores. This "item" had a piece melt off the pain part of the thing, resulting in a slight burn, dangling wires, and a sign that maybe these things aren't for me.
The lady who previously rung me up carefully unfolded the bubble rap the thing was packed in- the look on her face was priceless. She gasped aloud and looked at me quizzically.
My dress was pretty conservative that day, so how I managed to break the thing in less than 48 hours interested her after my first use.
We shared a wholesome laugh in the midst of many "items" ranging from the funny to the strange.
When I was a teenager I worked at a tiny, single screen, arthouse theater. One day myself and my male boss were the only two employees working when a middle aged man came in with his elderly and disabled mother. The mother needed to use the restroom, and ended up having trouble. I gallantly went in, removed her pants and undergarments, helped her in to the toilet, and redressed her after she was done.
That's going above and beyond!
(My own mother is disabled so it wasn't a huge shock to me, but she was very grateful!)
1-9-13 One-Minute Writer prompt: Customer Service
While on a Caribbean cruise, I booked a scuba charter through the cruise line. By the time the charter was ready to sail, I was so unnerved by unsafe conditions (e.g. boat had no seats,) and squabbling crew that I politely canceled my reservation. The captain got nasty, said he didn't give refunds, then refused to give me a ride back to the cruise ship, saying "You can walk."
On returning to the cruise ship, I reported the incident to customer service and asked for a refund. I was told to submit a detailed written report, which I did that day, then wait to see if my request for a refund was "approved". The cruise line eventually refunded my money but refused to tell me the name of the scuba charter service. Said they weren't allowed to give out that information!
posted on my blog, a bit down the page: http://manyworldsmanyminds.wordpress.com/2013/01/09/wednesday-writing-woes-wonders-words/
I heard about an error on Lowe's website where a $20,000 playground set was listed for less than $100. I placed my order immediately! Later that day I got an email saying that they wouldn't be able to fulfill the order. I wasn't surprised. I was surprised when I got a call from their customer service department apologizing for the issue and saying that they want their customers to be happy and offered $50 for my inconvenience. I couldn't believe it. I thought that was going above and beyond. It seemed if the $50 for my inconvenience was not enough, they would have done even more to make me a happy customer. Sometimes when I actually go to Lowe's I find a lack of customer service to be a problem. But when you order something crazy on their website they can't fulfill, they really come through!
I was alone in my home with four three year olds. Yes four of them. By myself. Things were okay, though, Nic Jr channel provided entertainment. One of the kids pressed a button on my smart TV and things fell
apart ...quickly. I called cable for help. I explained my problem to customer service. Four three year old cousins, no Dora. They said it could be hours before a service person could be at my home. By then the noise level was at such a pitch, including my barking dog, that the person on the other end of the phone could hear it. "Ma'am," she said, " I am going to consider this an emergency. I will have a tech at you house within the hour." Half an hour later, order was restored. Tech support pressed the input button (what?) and Dora was back! I was not charged for this sanity saving service and all involved were so pleasant. Also so glad they were not alone with my three year olds!
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